AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. CCCM) or equivalent qualification is a plusĮqual Opportunity Employer/Protected Veterans/Individuals with Disabilities High school diploma or equivalent Higher degree in a relevant discipline will be appreciated.Excellent organizational and leadership skills with a problem-solving ability.Outstanding communication and interpersonal skills.Proficient in MS Office and call center equipment/software programs. Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).Solid understanding of reporting and budgeting procedures.Knowledge of performance evaluation and customer service metrics The call center writes job descriptions and posts job openings with the call center manager interviewing candidates and making the decision to hire or not.Experience in customer service is required.Proven experience as call center manager or similar position.Prepare reports for different departments or upper management.Evaluate performance with key metrics (accuracy, call-waiting time etc.).Monitor and improve ordering, telephone handling and other procedures Call Center Operations Manager Port Saint Lucie, FL 50K (Employer est.) Easy Apply This role includes, but is not limited to performance management, productivity assessment, coaching, cross-functional communications, and oversight of 12+ 30d+ GTT, LLC 3.Hire, coach and provide training to personnel to maintain high customer service standards.Assume responsibility of budgeting and tracking expenses.Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).Develop objectives for the call center’s day-to-day activities.The goal is to do everything possible to attain goals and achieve great results for our company. As a call center manager, you must have excellent customer service and communication skills. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. Contact Centre Manager: Outbound call centre operations and agents that sell products or services to new and existing customers. An excellent Call Center Manager must be an organized, reliable and results-driven professional.
0 Comments
Read More
Leave a Reply. |